Return & Refund Policy

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 7 days of delivery for a full refund or exchange.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Custom or specially ordered products
• Items without original packaging or tags
• Products marked as "Final Sale" or "Non-Returnable"
• Safety equipment that has been worn or fitted

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team via email or phone
2. Provide your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Pack items securely in original packaging
5. Ship the items to the address provided

4. Refund Process

Once we receive and inspect your returned item, we will process your refund:

• Inspection takes 2-3 business days after receipt
• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund including shipping costs. Please provide photos of the damage for faster processing.

6. Exchange Policy

If you wish to exchange an item for a different size or product, please initiate a return and place a new order. This ensures faster processing and availability of your desired item.

7. Contact Us

For return and refund inquiries, please contact us at:

• Email: sales@gorapidsolutions.com
• Phone: +91 9601551276